Terms of Service

1. About these terms

These Terms of Service govern the supply of lead generation services by Astra Finance Leads (“we”, “us”, “our”) to clients (“you”, “the client”). By engaging our services, you agree to these terms.

2. Services

We provide Pay Per Lead (PPL) services, delivering exclusive, qualified enquiries — including car finance, life insurance and commercial solar enquiries — to clients operating in the Australian finance, insurance and renewable energy industries. The specific terms of each engagement — including lead volume, lead type and criteria, geographic scope, and pricing — are agreed upon in writing prior to commencement of service.

3. Exclusivity

Each lead we deliver is assigned exclusively to a single client. We will not sell, share, or otherwise disclose the same lead to any other party. Exclusivity applies from the moment of delivery and is not time-limited.

4. Lead qualification standards

We warrant that leads delivered have:

• Completed a qualification survey
• Verified their mobile number via SMS
• Provided contact details that were valid at the time of delivery

We do not warrant that any lead will convert to an application, approval, or settlement. Lead conversion is dependent on the client's sales process, product offering, and follow-up activity.

5. Payment

Payment terms are agreed upon prior to service commencement. Payment is due per the agreed schedule. Failure to pay may result in suspension of lead delivery. All prices are in Australian Dollars unless otherwise specified.

6. Replacement policy

Our Lead Replacement Policy (available separately) applies to leads that do not meet the agreed criteria, or where the contact number supplied is invalid at the time of delivery. Replacement requests must be submitted within the timeframe specified in that policy. Replaced leads are provided at no additional charge.

7. Client obligations

You agree to:

• Contact leads promptly upon receipt
• Handle lead information in accordance with applicable privacy laws, including the Australian Privacy Act 1988
• Not resell, share, or otherwise distribute lead information to third parties
• Use lead information solely for the purpose of responding to the enquiry the lead submitted
• Hold, and maintain for the duration of the engagement, every licence, accreditation or authorisation required for the services you provide. For credit assistance, this means an Australian Credit Licence (ACL) or authorisation as a credit representative. For life insurance or general insurance, this means an Australian Financial Services Licence (AFSL) or authorisation as an authorised representative of an AFSL holder. For commercial solar, this means current installer accreditation and the electrical licensing required in each state or territory in which you design, supply or install systems
• Contact leads only in a manner permitted by law, including the anti-hawking provisions of the Corporations Act 2001 (Cth) where they apply to the products you offer, and the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth)

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes pricing, methodology, and client lists.

9. Limitation of liability

To the maximum extent permitted by law, our liability to you is limited to the amount paid for the leads in question. We are not liable for indirect, consequential, or special loss, including lost profits or lost settlements.

Nothing in these terms limits liability that cannot be excluded under applicable Australian consumer protection law, including the Australian Consumer Law (ACL).

10. Termination

Either party may terminate the engagement with reasonable written notice. Leads delivered prior to termination remain payable. We may terminate immediately if you breach these terms or misuse lead information.

11. Governing law

These terms are governed by the laws of Queensland, Australia. Disputes are subject to the exclusive jurisdiction of Queensland courts.

12. Changes to these terms

We may update these terms from time to time. Material changes will be notified to active clients. Continued use of our services constitutes acceptance of the updated terms.

Contact

For questions about these terms, contact us at:
Email: [email protected]